Testimonial

I MUST CONGRATULATE YOU ON HAVING ALL CORRECT FILE NUMBERS!!! That is where perfection is really needed, and Image World has a PERFECT record on the numbers. Congratulations!
And thank you so much for taking such a huge load off of our shoulders!

Mary – Guidance Residential, LLC

Past Performance Questionnaire
Responsiveness: Promptness,reaction top requirements	Excellent
Timeliness: Timeliness of Contractor’s performance/adherence to schedule/report submittals	Excellent
Resource availability: adequate personnel, training, equipment, and supplies/materials
a. Contractor’s personnel were trained and possessed necessary expertise	Excellent
b. Adequacy of on-ate supervision	Excellent
c. Adequacy of staff availability to meet needs	Excellent
Business Practices-assessment of satisfactory working relationships
a. working relationship with the contracting and technical representatives	Excellent
b. Management of subcontracts	Excellent
Consistency and quality of Service
a. Contractor compliance with work statement	Excellent
b. attention to detail	Excellent
c. Overall quality of service provided	Excellent
Customer Satisfaction
a. Overall Customer satisfaction:	Excellent
b. Recommend doing business with the contractor:	Yes
Has the contractor been given any negative letters, i.e., cure notice, show cause, suspension of payments, terminations?	No
Overall rating	Excellent

ABO-NCLE

Performance Information
1. Were all supplies/services delivered within the original contract schedule?	Yes
2. Did all delivered supplies/services comply with the contract specification/statement of work?	Yes
3. Did any of the delivered supplies/services require replacement, modification in order to be acceptable?	No
4. Were any modification issued relaxing the contract specifications/delivery requirements?	No
5. Was any part of this contract terminated for default or cause?	No
6. Did you receive any quality award in the past three years?	No
Overall past performance rating: Superior, One or more examples where past performance significantly exceeded requirements.

The Animal Welfare Institute

Performance Information
1. Were all supplies/services delivered within the original contract schedule?	Yes
2. Did all delivered supplies/services comply with the contract specification/statement of work?	Yes
3. Did any of the delivered supplies/services require replacement, modification in order to be acceptable?	No
4. Were any modification issued relaxing the contract specifications/delivery requirements?	No
5. Was any part of this contract terminated for default or cause?	No
6. Did you receive any quality award in the past three years?	No
Overall past performance rating: Superior, One or more examples where past performance significantly exceeded requirements.

D.C. Public Charter School Board

Past Experience/Performance Reference Information
How would you rate the Contractor’s quality of products or services in the following areas:
A. Compliance with contract or task requirement	Outstanding
B. Timeliness of reports and documentations	Outstanding
C. Completeness and accuracy of work	Outstanding
How would you rate the Contractor’s technical performance in the following areas:
A. Responsiveness to technical review and direction	Outstanding
B. Incorporation of changing or evolving requirements	Outstanding
C. Appropriateness of Contractor personnel for project	Outstanding
How would you rate Customer satisfaction with the Contractor in the following areas:
A. Adherence to work and schedule estimates	Outstanding
B. Ability to work without guidance	Outstanding
C. Early identification of problems/timely solutions	Outstanding
Would you recommend this Contractor to another Contract?	Yes
Do you have any additional comments relates to Contractor’s performance on this contract?

Corcoran College of Art + Design

Performance Information
1. Were all supplies/services delivered within the original contract schedule?	Yes
2. Did all delivered supplies/services comply with the contract specification/statement of work?	Yes
3. Did any of the delivered supplies/services require replacement, modification in order to be acceptable?	No
4. Were any modification issued relaxing the contract specifications/delivery requirements?	No
5. Was any part of this contract terminated for default or cause?	No
6. Did you receive any quality award in the past three years?	Yes
Overall past performance rating: Superior, One or more examples where past performance significantly exceeded requirements.

SAMHSA

As far as I know everything has been great, thank you so much for getting those TX files out so quickly for us we really appreciate it. Mary is actually the one in charge of all of the files so she would know if there are any issues, but I have nothing but heard good news. Thank you!

Guidance Residential, LLC